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Administration

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1. How do I apply to serve on a board or commission?
2. How do I reach my alderperson?
3. Where can I find a copy of the city budget?

Building & Safety Division

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1. Why do I need to get a permit?
2. Who is responsible for obtaining any required permits?
3. When do I need to acquire a building permit?
4. What should I do if my contractor did not obtain a permit?
5. Can I do the work myself or must I hire a licensed contractor?
6. If I do not need a permit, may I construct my project however I want?
7. Do I need a permit to construct a basement rec-room?
8. Do I need a permit to construct a deck?
9. Do I need a permit to construct a fence and are there any requirements?
10. Do I need a permit to re-roof my home?
11. Do I need a permit to re-side my home?
12. Do I need a permit to construct a storage shed?
13. Do I need a permit to replace my water heater?
14. Do I need a permit to replace my windows?
15. I want to remodel my kitchen. What permits will I need?
16. I want to replace the light fixtures on the outside of my home. Do I need an electrical permit?
17. I want to replace the faucet on my kitchen sink. Do I need a plumbing permit?
18. I want to install a new dishwasher. What permit do I need?
19. I want to install a hot tub. What permits do I need?
20. I did work without the required permits. Now I want to sell my house but the real estate condition report indicates I must disclose this information. What are my options?
21. How do I file a property maintenance complaint?
22. My neighbor's yard is a mess. Can the city force them to clean it up?
23. Do I need a permit to discharge my downspouts and/or sump pump to an underground pipe system?
24. Where can I discharge my downspouts and/or sump pump?
25. I still have questions... whom shall I call?

City Assessor

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1. What is the role of the assessor?
2. What authority does the city have to conduct a revaluation?
3. When is next revaluation (re-assessment) scheduled for?
4. What is the difference between estimated fair market value and total assessed value?
5. What is the process of re-assessment for Wauwatosa?
6. My property was appraised at a much lower amount than what it was last assessed at. What steps do I need to take to have our assessment adjusted?
7. Does it cost anything for my property value to be reviewed and/or looked at by your appraiser?
8. After the appraiser looks at my house, how long does it take him to come up with the value?
9. How long does the inspection take?
10. Where can I find answers to property tax exemption questions?
11. How do I find my assessed value?
12. How do I find my lot size?
13. How do I find my parcel number?
14. How do I find the size (square footage) of my property?
15. How do I know if my property is in a flood zone?
16. How do you get your property ownership records changed after the death of a spouse?
17. What is the difference between real and personal property?
18. What is a Request for Review?

City Attorney

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1. Can I get legal advice from the City Attorney?
2. How do I find the Wauwatosa Municipal Code online?
3. What is the procedure for discussing citations with the City Attorney before I go to municipal court?
4. Who do I contact if I need an attorney to represent me in a private matter, or a matter against the city?
5. How do I file a claim against the city?
6. What is the difference between the Wauwatosa City Attorney and the Milwaukee County District Attorney?
7. Need information on landlord or tenant problems?
8. Have a complaint about a City employee?
9. Do you have a cable television issue or question?
10. How can I stop vendors from leaving flyers, papers at my mailbox/doorway?

City Clerk

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1. When are absentee ballots available?
2. Where do I vote?
3. Who is my alderperson?
4. When does the Common Council meet?
5. When do Common Council Committees meet?
6. What if I'm already registered to vote in another community?
7. What if I've moved within Wauwatosa or have changed my name?

Fire Department

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1. Does the Fire department offer free smoke detectors?
2. Are tours of the fire stations allowed?
3. Are all firefighters required to live in the city?
4. Does the Fire department install child safety seats?
5. Is outdoor burning allowed?
6. How can I get a copy of a fire or ambulance report?
7. How do I apply for a permit such as cutting and welding, bonfire, etc?

Forestry Section

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1. There is a numbered metal tag on my city tree. What does this mean?
2. When will my tree be removed?
3. When is my tree going to be replanted?
4. What kind of tree will I get?
5. Can I get a different kind of tree?
6. How do I get a new city tree?
7. What's the difference between a city tree and a private tree?
8. I think my neighbor's tree is dangerous. What can I do?
9. A tree in my backyard requires pruning. Can you take care of this?
10. When is my tree going to be pruned?

Health Department

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1. When are the Wauwatosa Health Department immunization clinics?
2. What do I need to do to obtain a food or restaurant license?
3. How can I get a tuberculosis (TB) skin test administered?
4. How do I dispose of syringes and sharps?

Human Resources

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1. How do I find out which positions are available and how do I apply for a job?
2. What if I am interested in a job that is not currently available?
3. What jobs does the City of Wauwatosa hire for?

Municipal Court

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1. When is court held?
2. How do I get my driver's license reinstated?
3. Can I reschedule a court date?

Operations Division

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1. How do I get an additional refuse or recycling cart?
2. The snowplow damaged my mailbox. What can I do?
3. What should I do if my sewer backs up?
4. What should I do with my unused blue bags?
5. When does the city pickup Christmas trees?
6. Who do I call if there is a broken tree limb or other hazardous material obstructing traffic?

Parks Section

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1. How do I rent a hall at Hart Park?
2. How do I join the Hart Park Senior Center?

Planning & Zoning Division

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1. What is the purpose of the Comprehensive Plan?
2. Does the City have home occupation regulations?
3. What are the setback requirements for my property?
4. What is the zoning classification of my property?
5. Where are my property lines?

Police Department

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1. Can I park my car on the street overnight?
2. What should I do with old or expired medications in my house?
3. Where do I go to pay a ticket (including parking)?
4. How do I apply for a block party permit?
5. If I lock my keys in my car, can the Police Department help me?
6. Where do I go for Municipal Court and when is it held?
7. Where is the Police Department located?
8. What are the hours and phone numbers for the Police Department?
9. Are there always officers on patrol?
10. How many officers and support staff are on the Police Department?
11. Are Wauwatosa Police Officers required to be Wauwatosa residents?
12. How many Calls for Service does the Police Department handle a year?
13. If I have a minor car accident, should I still call the police?
14. What should I do if my pet runs away?
15. How do I find out about registered sex offenders in my community?
16. What is a False Alarm and why is there a penalty?

Purchasing Department

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1. How can I be added to the City's vendor list?
2. How do I check the status of an invoice?

The Meinecke Avenue Flood Mitigation Project

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1. How long will Meinecke Ave. and 90th St. be under construction?
2. How many contractors will be working on this project?
3. How many houses will benefit from this project?
4. How many houses will be inconvenienced by this plan?
5. How many sidewalk squares will be out of commission and for how long?
6. How many trees are anticipated to be lost?
7. How will owners be notified of trees being lost and how much notice will they be given?
8. Is this the same type of project that is being undertaken on Mayfair Road right now?
9. It is our understanding that some of these repairs are upgrades to the current system and some are new. Please describe what is an upgrade and what will be new. Also what are the budgets for the upgra
10. Please describe all inconveniences the City anticipates this project causing residents on Meinecke Ave. and 90th St.
11. Please describe all positive impacts the City anticipates this project having on residents on Meinecke Ave. and 90th St.
12. Please describe the City’s plan to prevent flooding during the construction process as experienced in Whitefish Bay? (Documented cases of numerous houses that hadn’t previously flooded experiencing fl
13. Please describe the number of machines and types of machinery a resident can expect to see on their street.
14. Please estimate how many nights residents on Meinecke Avenue and 90th Street can expect to not have access to their driveway over the two years of this project.
15. What are the details of the plan to deal with school traffic at McKinley Elementary School?
16. What can be done to postpone this project?
17. What factors determine what trees will be lost? Is it the tree location or the tree condition?
18. What happens if the contractor damages my property?
19. What other alternatives were considered and why were they dismissed?
20. What type of communication can we expect to see?
21. What will be the assessments for this project and when will residents be notified?
22. When and where were notifications about meetings concerning the Meinecke project posted?
23. When were Residents of 90th Street or Meinecke Avenue notified of the project?
24. Where can we find documentation of these flooding issues?
25. Who can we call during the project with questions and concerns?
26. Who determines if trees will be lost?
27. Who will assume responsibility for tree roots being damaged during construction and potential liability going forward?
28. Who would you recommend concerned residents contact to voice their concerns?
29. Will there be phases? What will each phase entail?
30. What size trenches will be dug?
31. How much trench will be open at once?
32. What type of equipment will the contractor bring in? Please describe in detail the size of the equipment, the noise level, and the vibrations that will be felt by such equipment.
33. Is there a plan to compensate residents if they do not have access to their driveway for more than the recently communicated maximum of 12 weeks?
34. Would the City provide any assistance (either financial or administrative) to homeowners that experience damage to their houses or flooding to their houses as a result of this project?
35. What advice do both the proposed contractor and the City give to homeowners to protect them during this project? Should we have the structures of our homes documented? What is most helpful to you in p
36. Please specifically identify where headquarter trailers will be parked.
37. Where will the staging area for construction materials be? Pipes, gravel, etc.
38. What hours will the proposed contractor be allowed to work? How many days of the week will they plan on working?
39. How much notice will homeowners be given about driveway inaccessibility, sewage disruption, and water disruption?
40. What happens if a homeowner’s lateral is damaged during the project?
41. How do you secure the work site overnight for the safety of kids?
42. Can you describe the sequence of the project?
43. When will the trees be cut down? Are all Ash trees on the route going to be taken down on both sides of the street?
44. What’s the biggest project the proposed contractor has done in terms of budget as well as size/scope?
45. How does this compare in technical complexity to other projects the proposed contractor has completed?
46. What does the proposed contractor see as the biggest challenge of this project?
47. Who from the City will be our point of contact for problems? Name, phone number and e-mail.
48. Will there be clauses in the contract to promote the quality of life for residents? Incentive to ensure project is completed within expected timeline? Incentive to deter home owners’ prolonged inacces
49. Will the proposed contractor be fined for additional tree losses above the anticipated 60-plus trees? Does the City anticipate providing the homeowner with any of the fines collected?
50. How long will North Ave. be impassable?
51. If work is going to be done year round on this project, where will residents park their cars in the winter especially during a snow storm?
52. How much insurance will the proposed contractor take out for this project and who is their insurance company?
53. Who issued the proposed contractor’s performance bond? What is the amount of the bond?
54. What is the City’s plan of communication relating to the project? Will there be weekly e-mails sent?
55. How is the proposed contractor going to prevent a flood like they experienced in Whitefish Bay?
56. What insurance does the proposed contractor carry for potential damage to our houses?
57. What is the process a homeowner would have to go through to file a claim?
58. Is the contract awarded to the lowest priced qualified or lowest cost responsible bidder?
59. How did the City evaluate the competence of the lowest bidder?
60. Does the contractor have any other experience working close to foundations, trees, similarity in project, such as a huge project in a smaller street?
61. How much cost benefit would you anticipate if the project ran down 92nd St. instead of 90th St?
62. What is the rationale of the assessment of 90th St. between north of North Ave. and south of North Ave.?
63. Who was the next responsible bidder?
64. What happens in bad weather, e.g., approaching rainstorm, frigid temperatures, heavy snow, rapid snow melt, etc.
65. Why not use a smaller backhoe?
66. If the pipe is so heavy, then why not use a smaller pipe?
67. What makes the contractor a viable bidder?
68. How much insurance does the contractor need to provide?
69. Where will residents be able to park during construction?
70. Why not have the sewer go down 92nd street?
71. How can I protect my house from damage during construction?

Treasurer Office

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1. When will the new tax rate be available?
2. What are the current/past tax rates?
3. What are my options to pay my tax bill?
4. Can I obtain a copy of my tax bill from the website? Or a receipt?
5. How do I change my name/address on my tax bill?
6. Where is the Treasurer's office located?
7. What are your office hours?
8. Where is the night deposit located?
9. Can I pay my property taxes electronically or with a credit card?
10. Why does the City charge fees for taxpayers making credit card payments?
11. Can I use my bank's online bill pay service to pay a property tax bill?
12. Who do I make the check payable to?
13. How do I pay my property taxes using my bank escrow check?
14. My bank / mortgage company pays the City directly. How can I find out the status of this payment?
15. Why did my mortgage company change my escrow payment?
16. Do you accept postmark dates for tax payments?
17. What is the last day of the 5 day grace period for paying my taxes?
18. Why is the 1st installment amount different from the 2nd and 3rd installment?
19. What are the credits that are applied to my tax bill?
20. How can I claim the lottery credit?
21. What is the assessed value of my property?
22. Why is the Assessed Value different from the Fair Market Value?
23. How can I contest my assessment?
24. Where can I pay a delinquent tax bill?
25. I made a payment to the Milwaukee County Treasurer; however the payment is not showing up on the City website. Why?
26. What is the amount of my next year’s tax bill?
27. How can I change my name/address on my water bill?
28. Can I pay my water utility bill online?
29. Is there any parking overnight in Wauwatosa?
30. Where can I purchase a dump permit?
31. What information is needed for licensing my pet?
32. Do I need to license my cat if it only stays indoors?
33. Where can I purchase a pass for the county dog park?
34. What can I do about my neighbor’s barking dog?

Water Utility

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1. Who is responsible for the replacement of a valve that breaks while the Utility changes the meter?
2. Is my water safe to drink?
3. How do I properly dispose of unwanted prescription medication?
4. How does the Water Utility know how much water I use in my home?
5. How does the Water Utility know that my water meter is correct?
6. How should the utility bill when there is a discrepancy between the base meter and the remote register (ROM)?
7. Can a utility forgive or forgo a late payment charge?
8. What is the Public Fire Protection (PFP) charge, and how is this charge recovered by the municipality?
9. How does lead get into my drinking water?
10. How do I get lead out of my drinking water?
11. My drinking water is reddish or brown. What causes this?
12. How should I water my lawn to avoid wasting water?
13. How does a water utility detect a leak in the water distribution piping system?
14. My drinking water looks cloudy when first taken from a faucet and then it clears up. Why is that?
15. What should I do to avoid cold weather problems with my pipes?
16. What are the different methods of payment for my water bill?

Website

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1. How do I report a problem I am having with the website?

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