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Who is responsible for the replacement of a valve that breaks while the Utility changes the meter?
The valves that isolate the water meter are considered part of the customer's plumbing. Per the Wauwatosa Code Chapter 13.04.370, all piping within the building must be supplied by the owner. If while operating these valves to replace or repair a water meter the valve is damaged (or more typically a small leak develops), it is the customer's responsibility to have the valve repaired or replaced.
A valve that has not been exercised over a long period of time may develop a dripping type leak. In this situation, the customer should seek the help of a licensed plumber to make the repairs.
If you have any questions related to the water piping and valve ownership or areas of responsibility, please contact the City of Wauwatosa's Water Superintendent at 414-479-8965, or you may visit the Public Service Commission of Wisconsin's website at

Water Utility

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1. What should I do to avoid cold weather problems with my water pipes?
2. Who is responsible for the replacement of a valve that breaks while the Utility changes the meter?
3. Is my water safe to drink?
4. How do I properly dispose of unwanted prescription medication?
5. How does the Water Utility know how much water I use in my home?
6. How does the Water Utility know that my water meter is correct?
7. How should the utility bill when there is a discrepancy between the base meter and the remote register (ROM)?
8. Can a utility forgive or forgo a late payment charge?
9. What is the Public Fire Protection (PFP) charge, and how is this charge recovered by the municipality?
10. My drinking water is reddish or brown. What causes this?
11. How should I water my lawn to avoid wasting water?
12. How does a water utility detect a leak in the water distribution piping system?
13. My drinking water looks cloudy when first taken from a faucet and then it clears up. Why is that?
14. What are the different methods of payment for my water bill?

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