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Administration

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1. How do I apply to serve on a board or commission?

If you are interested in serving on a board or commission, please mail a letter of interest to:
Mayor's Office
7725 W. North Ave.
Wauwatosa, WI 53213

2. How do I reach my alderperson?

You may reach your alderperson by visiting the Elected Officials page.

3. Where can I find a copy of the city budget?

You may view a copy of the city budget on this website.

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Building & Safety Division

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1. Why do I need to get a permit?

A permit is a contractual agreement between the City of Wauwatosa and the homeowner or agent that all work performed will meet or exceed the minimum standards established by the city for life and health safety. If you hire a contractor, they are your agents acting on your behalf.

2. Who is responsible for obtaining any required permits?

Generally, when you contract to have work performed, the contractor obtains the permits. However, it is the responsibility of the property owner to make sure that the required permits are obtained. So check your contract to be certain that permits are included in the contractor's responsibility.

3. When do I need to acquire a building permit?

Generally, a permit is required to construct any new building, add to an existing building, alter any living space, and perform repairs or modifications that involve structural components. An altered space would include projects that create, reconfigure, or modify living space by adding or removing walls. Typical examples of projects that require a permit are: new buildings, additions and alterations; remodeling; garages; storage buildings more than 100 square feet; fences; decks; heating and air conditioning; swimming pools and ponds two feet or more in depth.

4. What should I do if my contractor did not obtain a permit?

By Wisconsin Statutes, the owner-of-record is responsible for his or her property, and the City of Wauwatosa will not intervene in contract issues between the property owner and contractor. Should a contractor not obtain the required permit(s) for a job, the responsibility is ultimately the property owner's. We recommend that property owners always request a copy of the permit from their contractor and withhold final payment until all inspections are completed. This is your best protection from fraudulent contractors.

5. Can I do the work myself or must I hire a licensed contractor?

A homeowner is permitted to repair and replace most things around the house with or without a permit or a licensed contractor depending on what the project entails. To be proficient in the construction trades generally requires a minimum of four years learning the skills related to all aspects of the trade. However, the City of Wauwatosa recognizes that some homeowners may be skilled in certain aspects of the construction trades and may want to perform work generally required to be performed by a licensed contractor. Since there are so many aspects of construction that one may or may not be experienced with, these requests are handled on a case-by-case basis before the Board of Building and Fire Code Appeals. An application and fee is required along with details outlining what your level of skill is relative to your project. Note: We want your project to be a success (not a nightmare) so although not required; you are urged to make an appointment with your district inspector(s). The inspector(s) will discuss with you your abilities, the applicable code(s), plan review and the inspection process. An inspector is permitted to provide you with a written recommendation that can be presented to the board on your behalf. For more information or to schedule an appointment, call (414) 479-8907.

6. If I do not need a permit, may I construct my project however I want?

The applicable building, electrical, mechanical, plumbing, and zoning codes still apply to your project. The only difference is that you are exempt from obtaining a permit and no inspection will be made. The City library has copies of all codes that govern your project, and these codes are also available through links on this website.

7. Do I need a permit to construct a basement rec-room?

Any habitable space that is created requires a building permit. If you are just painting the basement walls and not constructing new walls or creating rooms, no permit is required. If you construct a basement bedroom, a permit is required as well as a second exit - typically an egress window.

8. Do I need a permit to construct a deck?

Decks that are two feet or more above grade or attached to a house require a permit. Smaller decks that are at grade and kept 18 inches from the lot line are permitted without a permit. However, the building code still applies to your project and the deck must be structurally sound.

9. Do I need a permit to construct a fence and are there any requirements?

Maybe, residential property owners may place a fence with a height no greater than four and a half feet up to the property line in the side and rear yards without a permit. Fences in front yards require a permit and are restricted to a maximum height of three feet with the length limited to 20% of the lot width and 40% of the fence area must be open.

Fences abutting alleys must be set-back 18 inches from the property line. Fences located along a side street of a corner lot require a permit and shall be set back three feet from the property line with landscaping provided in the set back area.

Please note that the City of Wauwatosa defines the front yard as the narrowest portion of the property facing a street regardless of the address or the way the house faces. For additional information or questions please call (414) 479-8907.

10. Do I need a permit to re-roof my home?

Maybe. Re-roofing is considered maintenance and does not generally require a permit. However, if you choose to install a roofing material that changes the architectural style of your house, a permit and approval by the Design Review Board is required. Note: Roll roofing is not an approved material, and there are standards in the building code that must be followed.

11. Do I need a permit to re-side my home?

Maybe. Re-siding is considered maintenance and does not generally require a permit. However, if you choose material that changes the architectural style of your house, a permit and approval by the Design Review Board is required.

12. Do I need a permit to construct a storage shed?

Only storage buildings in excess of 100 square feet require a permit. However, the building and zoning codes still apply to your project. The storage shed must be structurally sound and placed the proper distances from lot lines where applicable. Contact the City Planning Department at (414) 479-8957 for applicable zoning information.

13. Do I need a permit to replace my water heater?

Yes. Water heaters are not considered fixtures or appliances. They are pressure vessels that, if installed incorrectly, can cause serious harm. Gas-fired water heaters must also be properly ventilated to avoid carbon monoxide poisoning.

14. Do I need a permit to replace my windows?

Maybe. Window replacement is considered maintenance and does not generally require a permit. However, if you choose to install a different style window that changes the architectural style of your house, a permit and approval by the Design Review Board is required. Also, any structural modification or change in size of opening requires a permit.

15. I want to remodel my kitchen. What permits will I need?

If you are only replacing counter tops and/or cabinets and not altering the physical space by changing walls, a building permit is not required. When applicable, electrical and plumbing permits will be required for any work performed, and licensed contractors must obtain these permits.

16. I want to replace the light fixtures on the outside of my home. Do I need an electrical permit?

No. Repairs or replacement of lighting fixtures, light switches, devices or receptacles do not require a permit. CAUTION: All replacement light fixtures and switches are now required to be grounded for safety. If you are unfamiliar with how to ground to an existing electrical system, contact a licensed electrician.

17. I want to replace the faucet on my kitchen sink. Do I need a plumbing permit?

No. Repairs or replacement of a faucet do not require a permit.

18. I want to install a new dishwasher. What permit do I need?

Electrical and plumbing permits are required, and the work must be performed by a licensed electrician and a licensed plumber. If you are replacing an existing dishwasher and no modifications are being made to either the electrical or plumbing connections, a permit is not required.

19. I want to install a hot tub. What permits do I need?

An electrical permit is required, and the work must be performed by a licensed electrician. A building permit may be needed if you place the hot tub on a deck, second floor balcony, or other structure that may require reinforcement to support this concentrated load.

20. I did work without the required permits. Now I want to sell my house but the real estate condition report indicates I must disclose this information. What are my options?

You will want to discuss your specific situation with the inspector assigned to your district. In general, you or your contractor will need to apply for the required permit. A penalty fee will be charged in addition to the permit fee, and an on-site inspection will be required. Be prepared to open portions of the construction to facilitate inspection if key work performed is concealed. You or your contractor will be required to correct any code violations. Depending on the situation, you may also be subject to legal action by the City.

21. How do I file a property maintenance complaint?

The complainant must file a Property Maintenance Complaint Form that is available in the Community Development Office located at:
7725 W. North Ave.
Wauwatosa, WI 53213

Please note that anonymous complaints cannot be processed. Not all complaints fall under the category of property maintenance, which is covered under Chapter 15.32 of the Municipal Code. Other complaints should be directed to the appropriate department.

For further information, please visit the Property Maintenance page.

22. My neighbor's yard is a mess. Can the city force them to clean it up?

Depending on what is making the yard a mess, the City property maintenance code may be helpful. To determine what may be in violation, review the property maintenance code on-line at http://ordlink.com/codes/wauwatosa/index.htm. Click on Title 15 and then Chapter 15.32. If the items of concern fit the regulations, you can file a complaint. Use this website's drop-down "How Do I" menu and click on "File a property maintenance complaint."

23. Do I need a permit to discharge my downspouts and/or sump pump to an underground pipe system?

Yes, any underground conductor (pipe) used to discharge storm or foundation water is defined as a "plumbing system" in the State Plumbing Code and requires a permit. For underground conductors not connected to the storm sewer, a homeowner (owner-occupied) or state licensed plumber may apply for and obtain this permit. For any underground conductor connected to a storm sewer, only a licensed plumber may apply and obtain a permit.

24. Where can I discharge my downspouts and/or sump pump?

Downspouts and sump pumps may discharge at grade or through an approved underground conductor (pipe) connected to the city storm sewer, to a landscape bed, rain garden, detention/retention area or other on-premise surface area. CAUTION: DISCHARGE OF STORM WATER FROM A CONDUCTOR MUST NOT CAUSE A PUBLIC NUISANCE SUCH AS DISCHARGING AND/OR FLOWING OVER A PUBLIC SIDEWALK, STREET OR DIRECTLY INTO ADJOINING PROPERTIES.

25. I still have questions... whom shall I call?

If you have questions about permits, applications, fees, or the permit process, please call our office between 8 a.m. and 5 p.m. 479-8907. If you have technical questions about codes or inspections, please contact the inspector assigned to your area between 8-9 a.m. and 1-1:30 p.m

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City Assessor

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1. What is the role of the assessor?

The assessor is a state-certified individual whose duties are to discover, list, and place a value on all taxable real and personal property in the city, in a uniform manner. The assessor is not involved in the collection of property taxes.

2. What authority does the city have to conduct a revaluation?

Wisconsin Law requires market value assessment of all property. The City of Wauwatosa's Assessor's Office periodically revalues all property to keep pace with changes in the market. During a revaluation, all assessments are examined and adjustments are made where necessary to guarantee that all property is assessed at market value. This is done to assure that taxes are distributed equitably and uniformly.

3. When is next revaluation (re-assessment) scheduled for?

The Assessor's Office will be conducting a city wide revaluation for 2013. The goal of the revaluation is to create uniform, equitable and fair assessments so that each property bears its fair share of the property tax burden. The 2013 assessments will reflect current market value.

4. What is the difference between estimated fair market value and total assessed value?

For most properties, the assessment was established at the last revaluation. The estimated fair market value is calculated by taking the assessment and dividing it by the city wide assessment ratio. This ratio is determined by the Department of Revenue and the same ratio shows up on all tax bills within Wauwatosa. The estimated fair market value is displayed on the tax bill so property owners can see if their assessment is in line with the overall market.

5. What is the process of re-assessment for Wauwatosa?

The reassessment cycle in Wauwatosa has not been on a regular cycle. This has been confusing to property owners. Our last reassessment was in 2006. A property owner may contest their assessed value any year, however, the request needs to be done timely so total value of the city can be calculated and reported to other agencies as needed. Because of the volume of property owners who have requested reviews, our office has established a standard process for the reviews. The review includes but is not limited to the following:
* Review of information provided by property owner on “Request for Review Form”
* Inspection of property
* Review of appraisal or other market indicators
* Review of data on file in Assessor’s office
* Notice of determination mailed to property owner
The “Request for Review” form is available on the Wauwatosa web site at the following web address:

http://www.wauwatosa.net/index.aspx?NID=78

6. My property was appraised at a much lower amount than what it was last assessed at. What steps do I need to take to have our property taxes adjusted?

A property owner may contest their assessed value any year, however, the request needs to be done timely so total value of the city can be calculated and reported to other agencies as needed. Because of the volume of property owners who have requested reviews, our office has established a standard process for the reviews. The review includes but is not limited to the following:
* Review of information provided by property owner on “Request for Review Form”
* Inspection of property
* Review of appraisal or other market indicators
* Review of data on file in Assessor’s office
* Notice of determination mailed to property owner
The “Request for Review” form is available on the Wauwatosa web site at the following web address:
http://www.wauwatosa.net/index.aspx?NID=78

7. Does it cost anything for my house to be re-assessed and/or looked at by your appraiser?

Reassessing properties is one of the primary functions of the Assessor’s Office and there is no cost to the property owner for a reassessment. There is also no cost for having an appraiser come out to the property to re-measure or review property details.

8. After the appraiser looks at my house, how long does it take him to come up with the value?

All notices are mailed out in the spring, after all reviews have been completed. This usually occurs in April just prior to the open book review period (except revaluation years). Open book is an informal review process that usually lasts two or more weeks. Open book is followed by the more formal Board of Review where the final assessed values are set by the board.

9. How long does the inspection take?

Inspections by our appraisers take between 15 and 30 minutes. The time depends on several factors:
* Size of property
* Time it takes to walk through property to check condition
* Extent of remodeling if permits were taken out
* Number of questions by appraiser
* Number of questions by owner
* Possible need to re-measure
* Time needed for writing up summary of findings

10. Where can I find answers to property tax exemption questions?

The Wisconsin Association of Assessing Officers (WAAO) publishes answers to many questions on their FAQ page: http://www.waao.org/taxexemption.htm

11. How do I find my assessed value?

On each page of the web site, in the lower left corner there is a shortcut for Property Search. Click on the link and then key in the address of the property you are interested in. The page is separated in sections. The assessed value is near the top, in the second section. Click the link below to go to the Property Search: http://www.wauwatosa.net/index.aspx?NID=425

12. How do I find my lot size?

On each page of the web site, in the lower left corner there is a shortcut for Property Search. Click on the link and then key in the address of the property you are interested in. The page is separated in sections. The lot size is near the bottom, in the sixth section. Click the link below to go to the Property Search: http://www.wauwatosa.net/index.aspx?NID=425

13. How do I find my parcel number?

On each page of the web site, in the lower left corner there is a shortcut for Property Search. Click on the link and then key in the address of the property you are interested in. The page is separated in sections. The assessed value is at the top. Click the link below to go to the Property Search: http://www.wauwatosa.net/index.aspx?NID=425

14. How do I find the size (square footage) of my property?

On each page of the web site, in the lower left corner there is a shortcut for Property Search. Click on the link and then key in the address of the property you are interested in. The page is separated in sections. The assessed value is near the middle, in the fifth section. Click the link below to go to the Property Search: http://www.wauwatosa.net/index.aspx?NID=425

15. How do I know if my property is in a flood zone?

Flood plain zoning information is available from the Planning Department.

16. How do you get your property ownership records changed after the death of a spouse?

Keeping the County Records up to date is partially your responsibility. When a spouse dies, the living spouse needs to make sure that the property ownership is correctly recorded at the County Register of Deeds office. Three items need to be provided to the Register of Deeds.

1) The county needs form #HT110 to be filled out by the living spouse. This form needs to be notarized before sending it in. The form is available at: www.wrdaonline.org/Forms/index.htm

2) A copy of the original deed showing the decedent’s name as owner

3) Copy of the death certificate of decedent.

These items are all needed for the change to be made.

The Register of Deeds is located at 901 N 9th Street, Courthouse Room 103, Milwaukee, WI 53233-1458. If you have questions of the Register of Deeds Office please contact them at (414) 278-4021 or email regdeeds@milwcnty.com

17. What is the difference between real and personal property?

For property tax purposes, real property refers to land and buildings and the rights associated with ownership, while personal property is the furniture and equipment owned and/or used by businesses.

18. What is a Request for Review?

A property owner may contest their assessed value any year, however, the request needs to be done timely so total value of the city can be calculated and reported to other agencies as needed. Because of the volume of property owners who have requested reviews, our office has established a standard process for the reviews. The review includes but is not limited to the following:
* Review of information provided by property owner on “Request for Review Form”
* Inspection of property
* Review of appraisal or other market indicators
* Review of data on file in Assessor’s office
* Notice of determination mailed to property owner
The “Request for Review” form is available on the Wauwatosa web site at the following web address:
http://www.wauwatosa.net/index.aspx?NID=78

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City Attorney

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1. Can I get legal advice from the City Attorney?

Only on issues pertaining to City matters, procedures, & City property. Advice cannot be given on personal matters, neighbor and lot line disputes, Wills, and civil matters.

2. How do I find the Wauwatosa Municipal Code online?

The code is online at the following website. The site is fully searchable.
Wauwatosa Code Of Ordinances

3. What is the procedure for discussing citations with the City Attorney before I go to municipal court?

If you want to discuss your citation with the City Attorney, come to Committee Room 2, located beside the Municipal Courtroom, at 5:00 pm on your scheduled court date Upon arrival, sign in, and you will be called to meet with the Special Assistant City Attorney. More...

4. Who do I contact if I need an attorney to represent me in a private matter, or a matter against the city?

If you need a referral for a lawyer, call the Milwaukee Bar Association's Lawyer Referral and Information Service at (414) 274-6768.

5. How do I file a claim against the city?

If you believe you have a claim against the city, obtain a claim form from the City Clerk or City Attorney's office located at:
7725 W. North Ave.
Wauwatosa, WI 53213

Forms must be filled out, and handed in to City Clerk's Office.

6. What is the difference between the Wauwatosa City Attorney and the Milwaukee County District Attorney?

The Wauwatosa City Attorney represents the City and also handles the prosecution of the City’s ordinance violations including traffic matters. The District Attorney, whose offices are at the Milwaukee County Courthouse, prosecutes criminal and State forfeiture actions, as well as County traffic and ordinance violations.

7. Need information on landlord or tenant problems?

Please call the Wisconsin Department of Agriculture, Trade and Consumer Protection at (414) 266-1231. WDATCP Website

8. Have a complaint about a City employee?

The first step in addressing complaints about City employees is to discuss the matter with the head of that employee's department. You can find contact information for each department at the following location: List of departments.

9. Do you have a cable television issue or question?

Due to legislation enacted by the State of Wisconsin in 2007, the City no longer has a direct role in regulating the provision of cable television to consumers. Please call the Wisconsin Department of Agriculture, Trade and Consumer Protection at (414) 266-1231.
If your question is in regard to content on Time Warner Cable Channel 25 or AT&T U-Verse, Channel 99 please call (414) 479-8980.

10. How can I stop vendors from leaving flyers, papers at my mailbox/doorway?

Wauwatosa has a unique ordinance entitled "Scattering Prohibited" which prohibits publishers from distributing such publications if the property owner contacts the publisher in writing.

Send a letter to the newspaper or advertising company with your name and address on it asking them to refrain from delivering at your house. Specific information regarding the publisher should be inside the publication itself. If delivery continues, please call the Police Department at (414) 471-8430. Code s. 8.28.015 – Scattering Prohibited

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City Clerk

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1. When are absentee ballots available?

The City Clerk's Office receives absentee ballots about three weeks prior to an election. Registered voters can make a written request to the City Clerk's Office to have a ballot mailed to them, or they can come to the office, located at 7725 W. North Ave., beginning the third Monday before an election to complete an absentee ballot.

2. Where do I vote?

You are assigned a voting location based upon your Wauwatosa address. For more information, call the City Clerk's Office at (414) 479-8921 or visit the State Of Wisconsin Voter Public Access website.

3. Who is my alderperson?

To find out who your alderperson is, please call the City Clerk's Office at (414) 479-8917 or visit the Elected Officials page.

4. When does the Common Council meet?

The Common Council meets on the first and third Tuesdays of the month at 7:30 pm in the Common Council Chambers at City Hall. More...

5. When do Common Council Committees meet?

The Common Council Committees meet on the second and last Tuesday of the month (except August and the last Tuesday of December.) If there is a 5-Tuesday month, no meeting is held on the fourth Tuesday. Start times vary depending on the agenda. Read More

6. What if I'm already registered to vote in another community?

Your voter registration cannot be transferred; you will need to register to vote in Wauwatosa.

7. What if I've moved within Wauwatosa or have changed my name?

You will need to re-register to vote in Wauwatosa from your new address, and/or under your new name.

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Economic Development Division

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1. I'm interested in starting a business. What type of financial assistance is available?

Please view our Financial Assistance page.

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Fire Department

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1. Does the Fire department offer free smoke detectors?

No, however, they can be purchased at most hardware or department stores. Look for the UL label on the package. This mark indicates that it has been tested and approved by Underwriters Laboratory.

2. Are tours of the fire stations allowed?

Yes, our Fire Education Coordinator can help with arranging a tour. Call the administration office at (414) 471-8457 during normal business hours 8:00 am to 4:30 pm, Monday - Friday.

3. Are all firefighters required to live in the city?

No. Only the Fire Chief must live in the city.

4. Does the Fire department install child safety seats?

Yes, our department is specially trained and equipped to install child car seats for any resident. The procedure takes approximately 45 minutes and is done by appointment only. Call (414) 471-8457 during business hours, Monday - Friday 8:00 am to 4:30 pm to schedule an appointment.

5. Is outdoor burning allowed?

Burning should be confined to manufactured portable fireplaces designed to prevent the escape of sparks or burning embers. All such burning must be done a minimum of 25 feet away from any building or structure, trees, shrubbery, dry grass, weeds or other combustible materials. Items that may not be burned are; refuse, leaves or garden refuse, waste materials from commercial construction projects or any other item designated by order of the Wauwatosa Fire Department.

6. How can I get a copy of a fire or ambulance report?

Copies can be obtained in person at the Administrative offices located at 1463 Underwood Avenue between the hours of 8:00 am and 4:30 pm, Monday - Friday. A photo ID must be presented for an ambulance report.

7. How do I apply for a permit such as cutting and welding, bonfire, etc?

The Fire Department's required permits can be downloaded from the website. For further information, call Fire Prevention Division at (414) 471-8457.

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Forestry Section

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1. There is a numbered metal tag on my city tree. What does this mean?

This means your city tree is going to be removed because it is diseased, structurally unsound, dead, or another reason. We place an informational card explaining the general reason on your front door knob or in your mail box.

2. When will my tree be removed?

The priority for removing trees is to take care of high-risk trees first, contagious disease-carrying trees next, and the remainder by the chronological order in which they were tagged.

3. When is my tree going to be replanted?

We usually plant trees once a year, in spring. We have to order trees up to 4 months earlier than that. So, if we remove your tree before we order trees for that season, it will be included in that order. Otherwise, you will have to wait for the next season.

4. What kind of tree will I get?

The kind of tree we plant depends on what the master tree plan designates for your block.
View Master Tree Plan

5. Can I get a different kind of tree?

Sorry, no. The City of Wauwatosa developed a master tree plan to bring more diversity to the urban forest. Diversity is so important because it offers protection against the rapid spread of disease like Dutch elm disease in the 1960's. The tree selections are also site-specific; terrace width, wet or dry conditions, overhead wires, etc. We plant the same trees along a street because it offers ease of maintenance, as well as a more aesthetically pleasing appearance.

6. How do I get a new city tree?

If you would like a new or additional tree in the City right-of-way, call (414) 471-8420. The Forestry Superintendent will make sure there is room in the new location. There is a charge of $44.00 plus tax ($46.46 total) for each new tree. The kind of tree we plant depends on the Master tree plan for your block.

7. What's the difference between a city tree and a private tree?

A city tree is one planted in the City right-of-way, which is generally the area between the sidewalk and the street. If you don't have sidewalks, the right-of-way generally extends 15 feet back from the face of the curb. But there are exceptions, so if you have questions, please call. A private tree is one that is not in the city right-of-way.

8. I think my neighbor's tree is dangerous. What can I do?

The Forestry Superintendent can examine the tree. If he determines that it is hazardous, he will direct the owner to remove it at his/her expense.

9. A tree in my backyard requires pruning. Can you take care of this?

Sorry, the city is not authorized to work on any private trees. We recommend that you use a certified arborist. Check the Yellow Pages under Tree Service.

10. When is my tree going to be pruned?

Unless a tree is hazardous, we prune trees by section. Sectional pruning means that every tree in the city receives attention at regular intervals. It takes about ten years to prune all the trees in the city, while maintaining all the other services the Forestry Section provides.

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Health Department

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1. When are the Wauwatosa Health Department immunization clinics?

The Wauwatosa Health Department offers three immunization clinics per month.

The monthly clinic schedule is as follows:

• First Tuesdays: 4:00 pm - 6:00 pm


• Second Tuesdays: 8:30 am - 10:00 am


• Fourth Thursdays: 2:00 pm - 4:00 pm

View more information on immunization clinics.

2. What do I need to do to obtain a food or restaurant license?

The Wauwatosa Health Department (WHD) licenses all food businesses in the city. The WHD also issues soda water licenses.

There are three different food licenses: restaurant, retail food, and city food. Any establishment that sells food, whether it is candy and soda or steak and lobster, the establishment needs a license.

View information on licensing food establishments

3. How can I get a tuberculosis (TB) skin test administered?

TB skin tests are offered most Mondays from 3:00 pm to 4:00 pm. You must return Thursday of that same week, anytime between 8:00 am - 4:15 pm to get your TB skin test read by a nurse.

TB skin tests are also offered at the two Tuesday immunization clinics. For times and fees please see TB Skin Testing Clinics.

4. How do I dispose of syringes and sharps?

Syringes and sharps cannot be disposed of in regular garbage or recycling pick-up.

View information on Sharps Disposal

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Human Resources

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1. How do I find out which positions are available and how do I apply for a job?

The City of Wauwatosa will accept applications for open positions only. Available positions are posted on this website and the Employment Opportunities bulletin board located in City Hall.

In order to be considered for a position applications and any supplemental materials must be received by the Human Resources Department by the application deadline. Applicants are to complete an Employment Application using the City's online application system.

2. What if I am interested in a job that is not currently available?

Applicants interested in employment with the City of Wauwatosa may fill out a Job Interest Card if the type of work they are interested in is not currently available. The Human Resources Department will keep these cards on file for a period of one year.

It is the responsibility of the candidate to check on the status of their card to see if it is still current.

3. What jobs does the City of Wauwatosa hire for?

The City of Wauwatosa hires for the following areas:

• City Hall


• Fire


• Library


• Police


• Public Works (including the Street, Mechanical and Electrical Maintenance, Water, Parks, and Forestry divisions)



Positions for the Wauwatosa School District are not a part of the city. Applicants interested in working for the Wauwatosa School District must contact the Wauwatosa School District Human Resources Department at (414) 773-1040.

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Municipal Court

Show All Answers

1. When is court held?

Court is held on Mondays and Wednesdays at:
Common Council Chambers of Wauwatosa
City Hall
7725 W. North Ave.
Wauwatosa, WI 53213

The time schedule is as follows:

• 5:15 pm - Pre-trials and motion hearings


• 5:30 pm - Compliance reviews and indigency hearings


• 6:00 pm - First appearances
  
• 6:30 pm - Trials

2. How do I get my driver's license reinstated?

Pay your fine to:
Wauwatosa Municipal Court
7725 W. North Ave.
Wauwatosa, WI 53213

No personal checks are accepted. Municipal court will notify the Wisconsin Motor Vehicle Department when the fine is paid, but you are responsible for reinstating your driver's license.

The nearest DMV office is located at:
7301 W. Mill Rd.
Milwaukee, WI 53218
Ph: (414) 266-1000

3. Can I reschedule a court date?

You are entitled to one continuance if this is your first appearance and you have not had any previous date changes on this ticket. Make your request in writing; you can do this by sending a letter to:
Municipal Court Office
7725 W. North Ave.
Wauwatosa, WI 53213

You may also fax a request to (414) 479-8989, or by coming to the court office at the address above. Make sure your request includes the ticket number, your current address, and phone number.

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Operations Division

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1. How do I get an additional refuse or recycling cart?

A second cart is not automatically issued, but you may request to have your location checked for a possible second cart. Call (414) 471-8422, provide your address, and ask to have a supervisor determine if a second cart can be supplied to you. You will be notified some time later if you request can be granted.

2. The snowplow damaged my mailbox. What can I do?

The Common Council has adopted a new administrative procedure to deal with mailboxes damaged during wintertime snow plowing operations. Damage should be reported IMMEDIATELY to the Department of Public Works Operations Division at (414) 471-8422. If the mailbox was struck and reported by our plow operator, we may assist with a temporary mailbox upon request. The following information will be needed to process your claim:
1. The address where the incident took place
2. The date of the incident
3. The amount of the damage claim
4. Any other information you have relating to the incident such as truck number, any witnesses, etc.

3. What should I do if my sewer backs up?

First, call the Wauwatosa Department Public Works Operations Division at (414) 471-8422. City crews will usually respond within an hour of your call. If the City sewer line is plugged they will open it at no cost to you. If the City sewer line is open and flowing, and the obstruction is in your lateral or home plumbing, you will then be notified to call a licensed plumber at your cost to have it checked out and fixed.

4. What should I do with my unused blue bags?

Do NOT use them to place recyclables into your recycling cart. Blue recycling bags can be used to hold and take extra recyclables to the Drop-Off Center. You can also use the blue bags as garbage bags to place into your garbage cart, for they will not be recycled that way as they had in the past.

5. When does the city pickup Christmas trees?

Christmas Tree Collection
Real Christmas trees clear of wrappings, wire, metal,
nails, or tree stands and placed at the curb will be picked
up between January 4—8 on regular pickup day and chipped
into mulch. Do not put a tree in the alley. Put artificial
trees or wreaths in the regular garbage.

6. Who do I call if there is a broken tree limb or other hazardous material obstructing traffic?

Please contact the Department of Public Works Operations Division at (414) 471-8422.

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Parks Section

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1. How do I rent a hall at Hart Park?

The Muellner Building at Hart Park has five halls available to rent. For further information please visit the Hall Rentals page.

2. How do I join the Hart Park Senior Center?

Call the Senior Center at (414) 471-8420, or visit their website: Hart Park Senior Center

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Planning & Zoning Division

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1. What is the purpose of the Comprehensive Plan?

A comprehensive plan is a document that details the vision of a city and outlines steps to take in order to achieve that vision. More specifically, the plan is a comprehensive examination of the city that is used to create a plan that will guide future decisions regarding land-use, infrastructure, zoning, and overall city character.

In Wisconsin Smart Growth legislation has been passed that, among other things, requires municipalities to have an updated comprehensive plan in place by 2010.

2. Does the City have home occupation regulations?

Yes. While a permit is not required for a home occupation in the City of Wauwatosa, the ordinance does outline guidelines that need to be followed. For a complete description of the city's home occupation ordinance please visit the Municipal Code Section 24.02, Home Occupations. Municipal Code

3. What are the setback requirements for my property?

Setback guidelines vary depending on where you live in the city. If you know your property's zoning classification you can look up the setback requirements in the city zoning code, Section 24 of the Municipal Code, and navigate to the pertinent zoning district. Municipal Code

4. What is the zoning classification of my property?

After you enter the address, you can find the zoning classification of your property near the bottom of the page on the Property Search page in the City Assessor's Department. You may also call the Planning Division at (414) 479-8957. Property Search

5. Where are my property lines?

Property lines can only be determined by a survey. Please note, front property lines in the city are not located at the curb or sidewalk line. They are most likely located at some point behind the sidewalk closest to your house / property. You may inquire about surveys on file at the Building & Safety division at 479-8907.

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Police Department

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1. Can I park my car on the street overnight?

Per City Ordinance Chapter 11.32.290 there is no parking on any street between 3:00 am and 6:00 am, including holidays and weekends.

Overnight Parking Permission

From a LANDLINE or CELL PHONE, permission can be obtained by calling (414) 471-8430 prior to 3:00 am.

Overnight Parking Permission is limited to:

* guests
* stalled vehicles
* vehicles affected by a construction project which makes off street parking impossible

2. What should I do with old or expired medications in my house?

The Wauwatosa Police Department, in coordination with the Milwaukee Metropolitan Sewage District, has undertaken a program to safely, securely, and environmentally collect and dispose of old or expired or unused prescription and over-the-counter medications. Follow this link for more information: Medicine Collection Program

3. Where do I go to pay a ticket (including parking)?

Municipal citations, both traffic and non-traffic, can be paid at the Police Department up to one day before the assigned court date OR on the court date or after the court date, at City Hall in the Court Clerks' office located at:
7725 W. North Ave.
Wauwatosa, WI 53213

Parking citation payments can be made by internet, by phone, by mail, or in person at the police department. For more details see Pay a Parking Ticket

4. How do I apply for a block party permit?

Wauwatosa City Ordinance states that any party that includes occupying the street right of way requires a permit that must be returned to the Police Department at least three weeks prior to the event.

Petition forms can be obtained on line OR at the Police Department Monday through Friday, from 8:00 am to 5:00 pm located at:
1700 N. 116 St.
Wauwatosa, WI
Online Forms and Information

5. If I lock my keys in my car, can the Police Department help me?

Our Department only performs auto lockouts in emergencies, such as when an infant is locked in the car.

6. Where do I go for Municipal Court and when is it held?

Municipal Court is held at City Hall at 7725 W. North Ave. on Mondays and Wednesdays at 6 PM. Indigency Hearings and parking ticket reviews are scheduled at 5:30 PM.

7. Where is the Police Department located?

The Police Department is located at 1700 N. 116 St., Wauwatosa, WI 53226. We are on N. 116 St. between W. North Ave. and Watertown Plank Road.

8. What are the hours and phone numbers for the Police Department?

The Wauwatosa Police Officers serve the public 24 hours a day, 365 days a year.

The Business Office serving the general public is open Monday through Friday from 8:00 am to 11:00 pm. On Saturday and Sunday, the building is closed, reopening Monday at 8:00 am. On all holidays, the building will close at 11:00 pm the night prior and reopen at 8:00 am the next regular business day.

The Records Department is open Monday through Friday from 8:00 am to 4:00 pm.

In Case of Emergency dial 911. The non-emergency phone is (414) 471-8430.

9. Are there always officers on patrol?

Yes. While the department runs on three shifts to provide 24-hour coverage, the start time of some officers on each shift is staggered so that there are always officers on the road, on patrol, to serve and protect the citizens.

10. How many officers and support staff are on the Police Department?

The Department has an authorized strength of 94 sworn officers and employs approximately 30 non-sworn support staff members.

11. Are Wauwatosa Police Officers required to be Wauwatosa residents?

Only Department heads, such as the Chief of Police, are required to live in Wauwatosa. However, approximately one in three of our officers choose to reside in the city.

12. How many Calls for Service does the Police Department handle a year?

The Wauwatosa Police Department provides 24-hour service to the community. In 2011, the Wauwatosa Police Department responded to 31,102 calls for police service.

For more reporting years, click here: Calls For Service Table

13. If I have a minor car accident, should I still call the police?

It is best to report all accidents to the police, even minor ones. If the damage is over $1,000, or if anyone is injured, a state report must be filled out. Even in the case of minor accidents, calling the police allows documentation of driver information for insurance purposes.

14. What should I do if my pet runs away?

You may call the Police Department's non-emergency phone number, (414) 471-8430, to advise us of a pet you have lost or found. We do keep a logbook of missing pets.

If you lose or find a pet, also call The Milwaukee Area Domestic Animal Control Commission. Their non-emergency phone number is (414) 649-8640. Their emergency phone number is (414) 274-9275. MADACC is responsible for housing stray pets in the Milwaukee area. They are located at 3839 W. Burnham St. in West Milwaukee. MADACC also has a website, which features photos of pets they are holding. Click here for their website: MADACC

15. How do I find out about registered sex offenders in my community?

In 1997, the State of Wisconsin enacted the Sex Offender Registration and Community Notifiction Law. This law was created to monitor and track people convicted of sex crimes and to provide access to this information for police, victims and the general public.

An Internet Web site is maintained by the state Department of Corrections. Visitors to the site can identify offenders with searches by name or ZIP code.
Click here for the website: WI Sex Offender Registry

16. What is a False Alarm and why is there a penalty?

False alarm means a signal from an alarm system resulting in a response by the Police Department when an emergency situation did not exist.

Because false alarms require response by public safety personnel, involve unnecessary expense to the city, increase the risk of injury to persons or damage to property, and dilute the overall public safety protection to the city. Per City Ordinance 7.08.005, persons connected to an alarm system shall pay to the city a charge for false alarms responded to by the police department.

Note: Alarm fees not paid by November 15th will be placed on the property tax bill.

For more information, click here: False Alarm Prevention and Fees

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Purchasing Department

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1. How can I be added to the City's vendor list?

Vendors can be added to the list by mailing your information to the Purchasing Department. Please include the following:
- Company Name
- Contact Person
- Address
- Phone/Fax Numbers
- Description of the services your company provides.

2. How do I check the status of an invoice?

Paid invoices are handled by the City's Comptroller

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The Meinecke Avenue Flood Mitigation Project

Show All Answers

1. How long will Meinecke Ave. and 90th St. be under construction?

(revised 06/18/2012)
According to the contractor’s schedule, construction will begin in June 2012 and finish during the summer of 2013.

2. How many contractors will be working on this project?

(revised 06/18/2012)
Globe Construction, Inc. is the primary contractor for this project and will have 2-3 crews working in different areas during the project. Globe Construction is subcontracting additional contractors for items such as traffic, asphalt repaving and electric.

3. How many houses will benefit from this project?

Hundreds of homes will be served by this project.

4. How many houses will be inconvenienced by this plan?

Homes along Meinecke Ave., 90th St., 86th St., Wright St., Menomonee River Pkwy., Swan Blvd., and the adjoining streets near intersections will all be impacted by the construction.

5. How many sidewalk squares will be out of commission and for how long?

Any defective sidewalks will be replaced as part of the project. Typically sidewalk section is removed, replaced and opened back up to pedestrian traffic within 1 week.

6. How many trees are anticipated to be lost?

Impact on trees will be determined after meeting with the contractor who is awarded the project. Preliminarily City staff has estimated that 2/3 to 3/4 of all trees might be able to remain. This percentage of trees is only along 90th and Meinecke between 81st and 90th.

There will be little to no impact expected on trees on Meinecke from 90th to Swan. On 86th from Meinecke to Wright, and on Wright 86th to 81st. Tree impacts along Menomonee River Parkway are anticipated to be limited to those areas between the Parkway and the River as identified by County staff.

Final impacts on trees will be determined by the contractor.

7. How will owners be notified of trees being lost and how much notice will they be given?

Residents will receive notification of trees being removed in advance of take-down whenever it is practical. Occasionally a tree may need to be removed on short notice due to significant structural issues.

8. Is this the same type of project that is being undertaken on Mayfair Road right now?

Mayfair Road which is a Wisconsin Department of Transportation project is experiencing sanitary sewer construction, water main construction, gas main construction, other utility relocation, and repaving.

9. It is our understanding that some of these repairs are upgrades to the current system and some are new. Please describe what is an upgrade and what will be new. Also what are the budgets for the upgra

• The project does not differentiate between new facilities and repaired facilities. Most of the existing utilities were installed in the late 1920’s.
• Existing sewers along the route will be replaced
• Existing pavement along the route will be replaced
• Existing water main along the route will be replaced
• In many cases the pipes installed are larger than the existing pipes

10. Please describe all inconveniences the City anticipates this project causing residents on Meinecke Ave. and 90th St.

• Dust
• Noise
• Smells
• Vibration
• Detours
• Reduced access
• Other general inconveniences

11. Please describe all positive impacts the City anticipates this project having on residents on Meinecke Ave. and 90th St.

• Greatly reduced likelihood of structural flooding and basement backups
• Preservation of home values
• Reduced likelihood of water main breaks in areas where water mains are being replaced
• New pavement
• White, energy efficient LED street lights to replace the existing
• Improved handicap access
• Residents choice from a list of trees to be replaced
• Better traffic safety and flow at Swan Blvd. and Menomonee River Pkwy.
• Improved water quality in the storm sewer discharge at the Menomonee River
• Reduced frequency and severity of basement backups and street flooding within the service area
• New street lighting
• New traffic signals
• Improved sidewalks throughout the project as described above
• New and improved pavement and curbing throughout the project
• New service laterals for sewer and water in public right-of-way

12. Please describe the City’s plan to prevent flooding during the construction process as experienced in Whitefish Bay? (Documented cases of numerous houses that hadn’t previously flooded experiencing fl

The contractor is responsible for maintaining sanitary sewer and storm sewer operation during the construction.

13. Please describe the number of machines and types of machinery a resident can expect to see on their street.

Preliminary indications are that the contractor will utilize a very large backhoe to excavate a very large trench in which to place the pipes. The contractor may employ a crane or other backhoe to place the pipes down into the trench. Soil excavated from the trench will be trucked away in dump trucks and recycled, crushed concrete will be brought back in to replace the soil excavated from the trenches. During paving operations concrete trucks and concrete pavers and asphalt trucks and asphalt pavers will be present on the roadway.

14. Please estimate how many nights residents on Meinecke Avenue and 90th Street can expect to not have access to their driveway over the two years of this project.

Most residents on 90th and Meinecke can expect to be out of their driveways for three to four weeks during paving and three to six weeks for utilities. Residents will be provided with overnight parking permits which will allow them to park overnight on City streets where parking is allowed. City staff will work with the contractor to minimize resident impacts as much as possible.

15. What are the details of the plan to deal with school traffic at McKinley Elementary School?

We anticipate meeting early and often with the officials at McKinley Elementary School. Construction will likely be scheduled such that either 90th St. or 89th St. will be construction free during most of the school year.

16. What can be done to postpone this project?

The Common Council can choose to award the project, postpone the project or cancel the project.

17. What factors determine what trees will be lost? Is it the tree location or the tree condition?

There are several factors determining which trees will have to be removed or relocated. Factors include tree species, tree spacing, tree condition, presence or absence of overhead wires, proximity and depth of existing and proposed facilities and methods of construction selected by the contractor.

18. What happens if the contractor damages my property?

You may wish to inquire with your homeowners/renters insurance company how they would address this situation. They may recommend documenting the condition of your property prior to construction starting. The City of Wauwatosa requires the contractor to maintain insurance which is intended to provide coverage for damages which may be caused by the contractor's activities.

19. What other alternatives were considered and why were they dismissed?

Our consultants reviewed several alternative alignments. The routes selected were chosen due to the least estimated overall cost.

20. What type of communication can we expect to see?

Prior to starting construction, all residents affected by the work will be invited to a public information meeting. Thereafter information on the project will be provided via the City’s website www.wauwatosa.net, via a telephone hot-line (414) 479-8987, and via communications with alders.

21. What will be the assessments for this project and when will residents be notified?

• Assessments for the project include drive approaches, sidewalks and paving.
• All assessment notices have been previously sent out to residents.
• There are no assessments for sanitary sewer, storm sewer or water main work.

22. When and where were notifications about meetings concerning the Meinecke project posted?

Notifications of meetings concerning the Meinecke project date back to 2008 Budget Hearings.

23. When were Residents of 90th Street or Meinecke Avenue notified of the project?

• Meinecke Avenue was originally scheduled to be paved in 2009.
• Notifications for Meinecke Avenue went out in November of 2008.
• 90th Street south of North Avenue went out with the proposed assessment letters November of 2011.

24. Where can we find documentation of these flooding issues?

Flooding issues have been discussed since the 2008 budget hearings.

25. Who can we call during the project with questions and concerns?

Questions or concerns during the project may be directed to the City’s Engineering Department.

26. Who determines if trees will be lost?

Tree removals will be discussed between the City’s Parks and Forestry Superintendent and the contractor.

27. Who will assume responsibility for tree roots being damaged during construction and potential liability going forward?

The Parks and Forestry Superintendent will make the final call regarding structural issues with the trees.

28. Who would you recommend concerned residents contact to voice their concerns?

Concerned residents can call: Bill Wehrley, City Engineer
(414) 479-8929
wwehrley@wauwatosa.net

William C. Porter, Jr., Director of Public Works
(414) 479-8933
bporter@wauwatosa.net

James Archambo, City Administrator
(414) 479-8915
jarchambo@wauwatosa.net

Ald. Kathleen Causier, District 2
(414) 771-0123
kcausier@wauwatosa.net

Ald. Brian Ewerdt, District 6
(414) 915-7379
bewerdt@wauwatosa.net

Ald. Jeffrey Roznowski, District 6
(414) 258-0633
jroznowski@wauwatosa.net

29. Will there be phases? What will each phase entail?

The project will be let as a single construction contract to the lowest responsible bidder. The contractor will determine the sequence of construction and whether or not it will entail phases. Once staff has the contractor’s schedule the information will be made available to residents.

30. What size trenches will be dug?

(published 06/07/2012)
The size of the trenches will vary based on the size of the pipe being installed. Along 90th St. the trenches will be approximately the width of the street. Further up into the project along Meinecke, or the branches to the north, trench widths will be correspondingly smaller. Another major factor determining trench width would be soil conditions. Soil conditions can vary greatly during project and will have to be monitored during construction.

31. How much trench will be open at once?

(published 06/07/2012)
The amount of trench open at once will vary by street and sequence of construction. Generally speaking the contractor will backfill closely behind the pipe laying operation to minimize the amount of trench open at any given time.

32. What type of equipment will the contractor bring in? Please describe in detail the size of the equipment, the noise level, and the vibrations that will be felt by such equipment.

(published 06/07/2012)
The contractor will be bringing in large excavators capable of digging to the depth required for the project and lifting the pipe into the excavation. There is no doubt this type of equipment is going to be loud, along with the trucks required to haul out the spoiled material and bring in specified backfill. Vibrations will have to be monitored but due to the setback of the homes from the street, they are not anticipated to be severe.

33. Is there a plan to compensate residents if they do not have access to their driveway for more than the recently communicated maximum of 12 weeks?

(published 06/07/2012)
There is no plan to compensate residents based on the amount of time they do not have access to their driveway. During utility installation the City and contractor will certainly work to minimize the time-frame when residents cannot access their driveways. During the paving operation it is specified that the contractor must limit the time a resident does not have full access to their driveway to 30 days. Any time in excess of the 30 day period is subject to a fine.

34. Would the City provide any assistance (either financial or administrative) to homeowners that experience damage to their houses or flooding to their houses as a result of this project?

(published 06/07/2012)
As discussed at the public information meeting, it is prudent for homeowners to document the condition of their home or property prior to the beginning of construction. It may also be advisable to contact your homeowner’s insurance company so that they are aware of this documentation, and can advise you on any other steps that may be helpful in processing a claim. Any claims will follow standard City procedures.

If the homeowner wishes to initiate a claim, they should contact both their own insurance company and the contractor’s insurance company.

35. What advice do both the proposed contractor and the City give to homeowners to protect them during this project? Should we have the structures of our homes documented? What is most helpful to you in p

(published 06/07/2012)
As discussed at the public information meeting, it is prudent for homeowners to document the condition of their home or property prior to the beginning of construction. It may also be advisable to contact your homeowner’s insurance company so that they are aware of this documentation, and can advise you on any other steps that may be helpful in processing a claim. Any claims will follow standard City procedures.

If the homeowner wishes to initiate a claim, they should contact both their own insurance company and the contractor’s insurance company.

36. Please specifically identify where headquarter trailers will be parked.

(published 06/07/2012)
At this time the contractor does not anticipate setting up construction trailers at the site.

37. Where will the staging area for construction materials be? Pipes, gravel, etc.

(published 06/07/2012)
Again, the staging area is not known at this time, and will be discussed during preconstruction meetings. It will be necessary to stage pipe and manholes along the side of the trench sometime prior to installation.

38. What hours will the proposed contractor be allowed to work? How many days of the week will they plan on working?

(published 06/07/2012)
Under Wauwatosa’s Municipal Code contractors may work 7:00 am to 9:00 pm, Monday through Saturday without special permission. Until we have our preconstruction meetings, their actual hours of operation are unknown but will likely vary due to their schedule.

Special provisions for working outside of the schedule may be granted after discussions with the City. If the contractor can utilize a different schedule to minimize disruption or speed completion of the project their request will be considered. For example, some nighttime work may be considered to shorten the time that North Ave. will be affected during construction.

39. How much notice will homeowners be given about driveway inaccessibility, sewage disruption, and water disruption?

(published 06/07/2012)
The contractor is required to notify resident three days in advance of any planned disruption regarding accessibility or utility disruption. There will however likely be times during construction when circumstances do not allow for advance notification of every possible contingency. An example of this may be a water main break in the area of construction. Both the City and contractor will work to keep these occurrences to a minimum.

40. What happens if a homeowner’s lateral is damaged during the project?

(published 06/07/2012)
Any damage to a lateral caused by the contractor will be repaired prior to backfilling. In many cases the homeowner’s lateral will be left in better condition than it was prior to the construction starting. Portions of the lateral being replaced will be brand new.

41. How do you secure the work site overnight for the safety of kids?

(published 06/07/2012)
It is the contractor’s clear responsibility under the contract to provide workplace safety for everyone. Specifics about how they plan to provide this measure of safety will be discussed during the preconstruction meetings.

42. Can you describe the sequence of the project?

(published 06/07/2012)
Generally speaking the work will begin at the storm sewer outfall at 90th St. and the Menomonee River. Work on the storm sewer will progress north along 90th St. Preparatory work to get other utilities completed will occur before or during mainline pipe installation. During preconstruction meetings and at regular project progress meetings the sequence will be further defined. As things become clearer, and as construction progresses, the City will update its website to reflect the most current sequence of the operation.

43. When will the trees be cut down? Are all Ash trees on the route going to be taken down on both sides of the street?

(published 06/07/2012)
The contractor advises that they will be staging the tree removal as construction progresses. As such tree removal will likely begin on the parkway near the river and progress up 90th St. Certainly the location of Ash trees was a major factor in determining which side of the street to concentrate on tree removal. Not all Ash trees along the project are being removed.

44. What’s the biggest project the proposed contractor has done in terms of budget as well as size/scope?

(published 06/07/2012)
Globe Contractors has been in the utility construction business for over 40 years and has recently completed a major sewer installation project in Franklin. Most of the equipment and crews that would be assigned to the Meinecke effort will be transferred here from that project. As such they are very experienced in handling large pipe installation projects. Previous contracts were in the $4-5 million range.

45. How does this compare in technical complexity to other projects the proposed contractor has completed?

(published 06/07/2012)
Globe Contractors has been in the utility construction business for over 40 years and has recently completed a major sewer installation project in Franklin. Most of the equipment and crews that would be assigned to the Meinecke effort will be transferred here from that project. As such they are very experienced in handling large pipe installation projects. Previous contracts were in the $4-5 million range.

46. What does the proposed contractor see as the biggest challenge of this project?

(published 06/07/2012)
During preliminary meetings the contractor has said meeting the timeline of this project by having all pipeline installed by next spring is the most challenging aspect of the project.

47. Who from the City will be our point of contact for problems? Name, phone number and e-mail.

(published 06/07/2012)
Construction Supervisor for this project is Construction Engineer Joe Marks (414) 479-8931 or jmarks@wauwatosa.net
Certainly residents are welcome to call:
City Engineer, Bill Wehrley (414) 479-8929 or wwehrley@wauwatosa.net
Director of Public Works, Bill Porter (414) 479-8933 or bporter@wauwatosa.net
Municipal Engineer, Mike Maki (414) 479-8991 or mmaki@wauwatosa.net)

48. Will there be clauses in the contract to promote the quality of life for residents? Incentive to ensure project is completed within expected timeline? Incentive to deter home owners’ prolonged inacces

(published 06/07/2012)
The contract does include penalties if the mainline pipe installation is not completed on time. It should be noted that time extensions can be given for delays that are not considered the responsibility of the contractor. It should also be noted that no one is planning to cut off utilities to residents any longer than absolutely necessary.

49. Will the proposed contractor be fined for additional tree losses above the anticipated 60-plus trees? Does the City anticipate providing the homeowner with any of the fines collected?

(published 06/07/2012)
There are fines in the contract for taking out trees other than those trees authorized for removal by the City. It should be noted that during construction, if the City deems a tree structurally unstable, the City can order the tree removed without assessing a fine to the contractor The City does not anticipate sharing any fines collected with the homeowners. However, the City does anticipate that any revenue from fines will be used to offset the costs of replacing City owned trees. The City will work aggressively with the contractor and Parks and Forestry Superintendent to replant areas with new trees as soon as conditions permit. The City will also work with homeowners to gain their input on the type of tree to be replanted.

50. How long will North Ave. be impassable?

(published 06/07/2012)
Storm sewer construction is not expected to impact North Ave. traffic for several months into the project. As the City and the contractor gain more knowledge as to the speed and complexity of pipe installation, we will be better able to determine how long North Ave. traffic will be impacted. It is likely however that at some point North Ave. through traffic will be closed, and detour routes established. This information will be communicated to area residents/businesses affected by the detour well before it occurs.

51. If work is going to be done year round on this project, where will residents park their cars in the winter especially during a snow storm?

(published 06/07/2012)
During the time resident’s driveway access is impacted residents will have to park their cars on adjacent side streets or potentially work out an arrangement with their neighbors. The City will work with residents to make sure that they are not ticketed and minimize impact on snow removal operations.

52. How much insurance will the proposed contractor take out for this project and who is their insurance company?

(published 06/07/2012)
The City requires a minimum of $5 million insurance. Until final documents are prepared the City does not know the name of the insurance company.

53. Who issued the proposed contractor’s performance bond? What is the amount of the bond?

(published 06/07/2012)
The contractor’s performance bond provides assurance to the City that it will be able to pay for the completion of the project if the contractor becomes nonresponsive. The payment bond will be in the full amount of the contract.

54. What is the City’s plan of communication relating to the project? Will there be weekly e-mails sent?

(published 06/07/2012)
There will be regular updates to the Meinecke Ave. portion of the City website and direct communication to residents immediately affected by utility work or property access issues. Residents will also be able to contact the construction inspector or call the City’s construction Hotline Number, (414) 479-8987 for regular updates.

55. How is the proposed contractor going to prevent a flood like they experienced in Whitefish Bay?

(published 06/07/2012)
An analogy to the planned sewer construction is the uncorking of a bottle. The work is starting at the storm sewer outfall at the bottom of the watershed. Every piece of new larger pipe installed represents an increase of conveyance capacity when compared to the current pipe. Since the same volume of rainwater is accumulating in the watershed as before, the drainage situation will improve as pipes are installed up 90th Street, and east on Meinecke Avenue.

Replacing the sanitary sewer system will result in a reduced volume of wet weather flows at the same time the pipe size is being increased. The volume of clearwater entering the new system will be reduced due to new plastic pipe, new pre-cast manholes, and new laterals that will run over the storm sewer.

In addition, no sewage discharge along Meinecke Avenue will be modified from its current form until the 90th Street relief sewer is in service.

All in all residents will be far better protected against damage occurring during street flooding or basement flooding events.

The City and the contractor will work together to minimize any potential for damage caused by storms during the construction project.

56. What insurance does the proposed contractor carry for potential damage to our houses?

(published 06/07/2012)
The insurance carried by the contractor is cumulative for the entire project. There are no specific limits associated with damage claims to individual homes.

57. What is the process a homeowner would have to go through to file a claim?

(published 06/07/2012)
It is advisable for the homeowners to first contact their own homeowners insurance to advise them of the potential claim. Then they should contact the contractor to notify them of the damage claim so that both insurance companies can review this matter. It is likely under this scenario that the homeowners’ insurance company will contact the contractor’s insurance carrier in order to investigate this matter.

58. Is the contract awarded to the lowest priced qualified or lowest cost responsible bidder?

(published 06/07/2012)
Pursuant to Stat 62-15 of the Wisconsin State Statutes the contract is being awarded to the lowest responsible bidder. In this case it was Globe Contractors, Inc.

59. How did the City evaluate the competence of the lowest bidder?

(published 06/07/2012)
All potential bidders are required to submit prequalification statements, and all contractors bidding on the contract met the pre-qualification requirements.

60. Does the contractor have any other experience working close to foundations, trees, similarity in project, such as a huge project in a smaller street?

(published 06/07/2012)
The contractor has been in business for over 40 years installing pipe and utilities in circumstances such as exist on 90th St. and Meinecke Ave.

61. How much cost benefit would you anticipate if the project ran down 92nd St. instead of 90th St?

(published 06/07/2012)
The estimates are that running pipe down 92nd Street would add over $2 million to the cost of the project.

62. What is the rationale of the assessment of 90th St. between north of North Ave. and south of North Ave.?

(published 06/07/2012)
The difference in the assessments are due to the fact that 90th St. south of North Ave. was last resurfaced in the 1970’s and is due for upgrading anyway in the next few years. North of North Ave. that section of 90th St. was resurfaced 7-8 years ago, which is a much shorter period than the projected useful life of the pavement.

63. Who was the next responsible bidder?

(published 06/07/2012)
The next lowest bidder was D.F. Tomasini.

64. What happens in bad weather, e.g., approaching rainstorm, frigid temperatures, heavy snow, rapid snow melt, etc.

(published 06/07/2012)
The contractor determines when his crews can be productive based on approaching weather conditions.

65. Why not use a smaller backhoe?

(published 06/18/2012)
Because the 120” diameter pipe weights 38,345 lbs for every 8 foot pipe segment, large backhoes are required to lift and set the pipe.

66. If the pipe is so heavy, then why not use a smaller pipe?

(published 06/18/2012)
Smaller pipe sizes would greatly increase the likelihood of future flooding.

67. What makes the contractor a viable bidder?

(published 06/18/2012)
Globe Contractors, Inc., is a viable State of Wisconsin contractor that has specialized in utility construction for 41 years. Globe Contractors has completed several water and sewer projects for the cities of Glendale, Franklin, Milwaukee and West Allis.

68. How much insurance does the contractor need to provide?

(published 06/18/2012)
The City of Wauwatosa requires contractors to have minimal insurance that includes:
• Performance bond at 100% of the full contract price
• Labor and Material Bond at 100% of the full contract price
• Comprehensive General Liability insurance for at least $1,000,000 combined single limit per occurrence
• Umbrella insurance at $5,000,000
• Auto and Property Liability insurance at $500,000 per person per bodily injury ($1,000,000 per occurrence) and $500,000 per property damage occurrence

69. Where will residents be able to park during construction?

(published 06/18/2012)
All residents with driveways blocked due to construction will be given an overnight street parking permit that can be used anywhere in the neighborhood.

70. Why not have the sewer go down 92nd street?

(published 06/18/2012)
There are two main reasons for not having the sewer go down 90th street instead of 92nd street. The first is that having the storm sewer go an additional two blocks west to 92nd Street, then 2 blocks east again to 90th street where it will discharge into the Menomonee river would greatly increase the construction costs.

The second reason is that the last time 90th St. from the Menomonee River Pkwy to North Ave. was in 1972 while Swan Blvd. was repaved from the Menomonee River Pkwy to North Ave. in 1996. (Repaving is more permanent than seal coating, which was done on 90th St. in 2005 and needs to be redone every 10 years).

71. How can I protect my house from damage during construction?

(published 06/18/2012)
Wauwatosa strongly recommends that residents take pictures of their foundations before construction begins. The pictures will provide proof of damage. In addition, the pictures serve as evidence in case of fire or theft.

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Treasurer Office

Show All Answers

1. What are my options to pay my tax bill?

By Mail: The preferred method of payment is to mail your tax payment in the green envelope provided with your tax bill. Mail the entire tax bill and your check made payable to “Treasurer-City of Wauwatosa”. Don’t forget to endorse the escrow check, if applicable. Payments are receipted using the U.S. Postal Service postmark as the receipt date.

24 Hour Night Depository: Payments can also be placed in the 24-hour depository located on the southwest end of city hall near the employee entrance. A deposit made prior to midnight will be receipted using that day’s date.

In Person: Payments can be made in person by cash or check during posted business hours. Please bring tax bill so that receipt information can be validated directly onto the bill. As a courtesy to your fellow taxpayers, please have checks prepared prior to appearing at the collection window.

2. Where is the Treasurer's office located?

7725 W. North Avenue
Wauwatosa, WI 53213
Second Floor of City Hall
Telephone: (414) 479-8960

3. What are your office hours?

The Treasurer’s Office is open Monday – Friday 8:00 am – 4:30 pm. The office does have some extended holiday hours during December for property tax collection, but these vary from year to year. The Treasurer’s Office will typically communicate these hours when they have been finalized in the city newsletter and on the insert contained in the property tax bill.

4. Where is the night deposit located?

The night deposit is located on the southwest end of city hall near the employee entrance.

5. Can I pay my property taxes electronically or with a credit card?

We accept electronic payments but only through the City website. Payments can be made via a payment card or an e-check. When using the e-check option, the user will be responsible for entering correct routing and account number information. The payment site is administered by Point and Pay. User fees do apply. For e-checks, the fee is $1.50 on payments up to $10,000 and $5.00 on payments over $10,000. For payment cards, the fee is 2.39% of the transaction with a $1.50 minimum charge.

We do receive payments from online bill payments, a service offered through your financial institution. However, these payments are sent as a physical check via the U.S. Postal Service, and must be given ample mailing time. Additionally, because these payments are not being sent in the prescribed manner, using your online bill service will result in additional processing time. If you do use your online bill pay service, please include your parcel number as the account number. However, do keep in mind the additional mailing and processing time involved. For mailed tax payments, the U.S. Postal Service postmark will be used as the receipt date.

6. How do I change my name/address on my tax bill?

A Change of Address Form needs to be filled out to make an official mailing address change at the City Assessor’s office. This form is also available online on the Assessor’s section of the city website. Changes must be made prior to November 1 to be effective on the tax bills that are mailed out in December. For example, in 2011, changes would need to be submitted to the Assessor’s Office prior to November 1, 2011 for the 2011 tax bill.

7. How do I view/print a copy of my paid tax bill?

Select ‘Quick Links’ on the main page of the City of Wauwatosa website and then click on ‘Tax Bill Search and Print’ in the Quick Picks section. Adobe Reader 8.0 or higher and Internet Explorer 7.0 or higher are required to access the information. Once at the search screen, enter the parcel number OR house number / street name combination to access the property information, click ‘Taxes’, and scroll to the bottom of the page. The user will have the option of printing a tax bill or receipt (tax detail).

8. Who do I make the check payable to?

Make your check payable to “Treasurer - City of Wauwatosa” for tax payments. Generally, all other payments are made payable to “City of Wauwatosa”.

9. How do I pay my property taxes using my bank escrow check?

For those that receive an escrow check from their mortgage company to be used towards payment of property taxes, please make sure to endorse the check. Checks not properly endorsed will be returned to the taxpayer, as the check cannot be deposited. Checks payable to the City of Wauwatosa must be used toward payment of property taxes. Checks made payable to yourself and the City of Wauwatosa must be signed by both parties. Checks payable to yourself or the City of Wauwatosa need only one signature.

10. Why is the 1st installment amount different from the 2nd and 3rd installment?

Municipal code section 3 and state statute mandates that delinquent utility and special charges are to be paid on the 1st installment. Additionally, the lottery credit reduces the first installment.

The 1st installment is calculated by:
Take the net tax before the lottery credit and first dollar credit, subtract if applicable the first dollar credit, add any special assessments (listed as street improvements, sidewalk, alley, resurface work), and multiply by 34%.
Take that amount and add any delinquent utility, interest and any other special charges.
Subtract if applicable the lottery credit.

The 2nd and 3rd installment is calculated by:
Take the net tax before the lottery credit and first dollar credit, subtract if applicable the first dollar credit, add any special assessments (listed as street improvements, sidewalk, alley, resurface work), and multiply by 33%.

11. Why did my mortgage company increase my escrow payment?

We would not know that answer, please contact your mortgage company.

12. What are the credits applying to my tax bill?

There are three credits available: school credit, first dollar credit and lottery credit.

The state school levies credit provides direct relief to taxpayers by reducing the amount owed on their property tax bills. The school levies credit is allocated to municipalities based on their share of statewide school levies during the previous three years. Municipalities allocate the credit to individual taxpayers in proportion to the taxpayer's share of the municipality's total assessed value.

The first dollar credit is paid to the owner of any real estate parcel on which at least one improvement owned by the land owner is located. The credit equals the school property tax on a certain amount of the value of the improvements. The “credit value” is calculated every year by the Department of Revenue. If the value of the parcel exceeds the “credit value”, a full credit is paid. However, if the value of the parcel is less than the “credit value”, the credit is paid on the actual value of the parcel.

The lottery and gaming credit provides direct property tax relief to homeowners as a credit on their property tax bills. In August 1991, the lottery tax credit was created to distribute most of the lottery's net proceeds to property taxpayers. Beginning with the 1999/00 property tax year, the Legislature amended the law so that the credit would be paid only on primary residences.

13. How can I claim the lottery credit?

To qualify for the lottery credit, you must establish ownership and residence of a property as of January 1. If you purchase a home after January 1, you must attest to the best of your knowledge that the property was the primary residence of the previous owner(s). To receive the lottery credit, an eligible property owner must file an application with the City of Wauwatosa Treasurer’s Office by January 31 following the issuance of the person’s property tax bill. A person who is eligible for the credit, but whose property tax bill does not reflect the credit, and who has missed the January 31 deadline for applying for the credit with the municipal treasurer, may file a late claim application with the Department of Revenue by October 1, following the issuance of the person’s property tax bill. Lottery and gaming credit applications forms are located at: http://www.revenue.wi.gov/forms/lottery/index.html

Once you receive the lottery credit on your tax bill it will be issued yearly and you do not need to reapply for it. However, if you become ineligible for the lottery credit (for example, if a property is no longer your primary residence), you need to fill out a lottery and gaming credit removal request. This form is located at:
http://www.revenue.wi.gov/forms/lottery/lc-400.pdf

14. Do you accept postmark dates for tax payments?

Yes, payments are receipted using the U.S. Postal Service postmark as the receipt date.
Payments received from a private courier such as Fed Ex or UPS are receipted on the date received.

15. What is the last day of the 5 day grace period for paying my taxes?

The payment must be received by the treasurer within 5 business days of the due date.

16. What is the assessed value of my property?

The assessed value of a property is the dollar amount assigned to taxable real (by parcel) and personal (by owner) property by the assessor for the purpose of taxation. The assessed value for a property is shown on the yearly tax bill.

17. Why is the Assessed Value different from the Fair Market Value?

For most properties, the assessment was established at the last revaluation. The estimated fair market value is calculated by taking the assessment and dividing it by the city wide assessment ratio. This ratio is determined by the Department of Revenue and the same ratio shows up on all tax bills within Wauwatosa. The estimated fair market value is displayed on the tax bill so property owners can see if their assessment is in line with the overall market; however, it is important to note that this value is just an estimate.

18. How can I contest my assessment?

A property owner may contest their assessed value, however, the request needs to be done timely so total value of the city can be calculated and reported to other agencies as needed. Please note: reviews of assessments are done at the Assessor’s Office, not the Treasurer’s Office. Also, the assessed value on a tax bill cannot be contested.
Because of the volume of property owners who request reviews, the City Assessor has established a standard process for the reviews. More information on the process can be found on the City Assessor section of the city website.

19. When will the new tax rate be available?

The City of Wauwatosa begins calculation of the tax rate when three major components are finalized – final overall assessment values, certified tax levies from each taxing jurisdiction and tax credit information from the Wisconsin Department of Revenue. The final Statement of Assessments is not typically completed by mid November. The tax levies from the individual taxing jurisdictions, which include the State of Wisconsin, Milwaukee County, City of Wauwatosa, MATC, Metro Sewer District and the Wauwatosa School District, are finalized in mid to late November. The Department of Revenue has a deadline of December 1 to communicate all tax credit and estimated state aid information to the City of Wauwatosa. Only then, can the mill rate calculation be made.

20. What is the amount of my next year’s tax bill?

The tax bills are calculated and produced as soon as possible after the mill rate is determined and often this is not until the beginning of December. The amounts of the tax bills are not known until that point; and printing and mailing property tax statements is subsequent to that with the expectation the bills are available by early to mid December.

21. What are the current/past tax rates?

The most current rate available is the 2012 tax rate - $22.70*/thousand of assessed value.

Previous rates were:
2011 - $21.91*/thousand of assessed value
2010 - $21.84*/thousand of assessed value
2009 - $21.15*/thousand of assessed value
2008 - $20.32*/thousand of assessed value
2007 - $20.03*/thousand of assessed value
2006 - $19.28*/thousand of assessed value
2005 - $26.08*/thousand of assessed value

* These amounts are rounded to the nearest cent.

22. Where can I pay a delinquent tax bill?

The City of Wauwatosa collects taxes from December through July 31st each year. For example, for the 2011 tax bills, the collection period for the City of Wauwatosa is December 2011 to July 31, 2012. If a tax bill becomes delinquent prior to July 31st it is paid to the City of Wauwatosa Treasurer’s Office. After July 31st, delinquent taxes are paid to the Milwaukee County Treasurer, 901 N. 9th Street, Milwaukee, WI 53233. The phone number for the Milwaukee County Treasurer is (414) 278-4033.

23. I made a payment to the Milwaukee County Treasurer; however the payment is not showing up on the City website. Why?

Our website will only reflect payments made to the City of Wauwatosa. The Milwaukee County website will have complete payment information. Please visit the County website at http://county.milwaukee.gov/CountyTreasurer7712.htm

24. How can I change my name/address on my water bill?

Contact the Water Utility Business office at (414) 479-8963.

25. Can I pay my water utility bill online?

You may pay your water utility bill online. Choose quick links on the home page and proceed to the online payment center.

26. Is there any parking overnight in Wauwatosa?

Per City Ordinance Chapter 11.32.290 there is no parking on any street between 3:00 am and 6:00 am, including holidays and weekends.

To gain Overnight Parking permission-
Option 1: From a LANDLINE, permission can be obtained by calling 1 (900) 388-2800 prior to 3:00 am. The 900 number is $1.50 per call.
Option 2: In addition, you may prefer to call the non-emergency number at (414) 471-8430.

Overnight Parking Permission is limited to:
* guests
* stalled vehicles
* vehicles affected by a construction project which makes off street parking impossible

Overnight parking is available in the Hart Park Lane Parking Area as provided by sec.11.32.300 of the code of the City of Wauwatosa, between 2:00 am and 6:00 am. A parking permit is required. You may purchase this parking permit at the treasurer’s office in City Hall.

27. Where can I purchase a dump permit?

Use of the Drop-Off Center requires a $20.00 annual permit for a city resident. This permit is for household use only, not commercial, and is valid for the resident whose driver's license matches the address on the permit.

Permit tags may be purchased in person during normal business hours at the following locations:

City of Wauwatosa
Treasurer's Office
7725 W. North Ave.
Wauwatosa, WI 53213

Department of Public Works
Operations Division
11100 W. Walnut Rd.
Wauwatosa, WI 53226

Additionally, $5.00 one day permits may be purchased at the Public Works office only.

Commercial permits may be purchased at the Public Works office only. Fees vary.

Permit tags may also be purchased by mail. Include your return address on a self-addressed, stamped envelope and a check or money order for $20.00 made payable to the City of Wauwatosa. Mail these items to:

Wauwatosa Engineering Division
7725 W. North Ave.
Wauwatosa, WI 53213

For more information, please contact the Department of Public Works Operations Division at
(414) 471-8422.

28. What information is needed for licensing my pet?

• Owner address information
• Animal information
• Verification of current rabies immunization--If rabies vaccination is not current, you must have your pet vaccinated by your veterinarian and provide a current rabies certificate.
• Payment of licensing fee

Where to purchase:

• Treasurer’s office
• Milwaukee Area Domestic Animal Control Commission office located at 3839 W Burnham St West Milwaukee, WI 53215.
• You may apply for licenses online through the MADACC website (www.madacc.com)
• Mail in a Pet License Application to MADACC. The City of Wauwatosa does not issue licenses through mail.

For more information, please contact the treasurer’s office at (414) 479-8960.

29. Do I need to license my cat if it only stays indoors?

Wisconsin State Statute requires that all dogs and cats over five months of age must have a current rabies tag and license tag-it's the law! Pet licenses are considered permits mandating specified responsibility and privileges of ownership. Licenses provide identification for your pet's protection and safety and can help assure that you can be reunited with your lost pet. Licensed pets entering MADACC also receive emergency care if needed and reduced fees upon redemption.
Pet licenses also provide funding for the rescue, shelter and care for the County's lost, injured, abandoned and mistreated animals.

30. Where can I purchase a pass for the county dog park?

PARKS ADMINISTRATION
Public Services Office
9480 W. Watertown Plank Road
Wauwatosa, WI 53226
(414) 257-8005 | phone
(414) 257-8044 | fax
Hours: 8:30 am - 4:00 pm (Mon. - Fri.)

BOERNER BOTANICAL GARDENS
VISITOR CENTER
WHITNALL PARK
9400 BOERNER DRIVE
(414) 525-5601 | phone
Winter: 8:00 am - 4:00 pm (Mon. - Fri.)
Summer: 8:00 am - 6:00 pm (Sun. - Sat.)

WILSON RECREATION
CENTER
Wilson Park
4001 S. 20th Street
(414) 281-6289 | phone
Hours: 1:00 pm - 5:00 pm (Sun. - Sat.)

31. What can I do about my neighbor’s barking dog?

Contact the police department’s non emergency number at (414) 471-8430.

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Water Utility

Show All Answers

1. Who is responsible for the replacement of a valve that breaks while the Utility changes the meter?

The valves that isolate the water meter are considered part of the customer's plumbing. Per the Wauwatosa Code Chapter 13.04.370, all piping within the building must be supplied by the owner. If while operating these valves to replace or repair a water meter the valve is damaged (or more typically a small leak develops), it is the customer's responsibility to have the valve repaired or replaced.
A valve that has not been exercised over a long period of time may develop a dripping type leak. In this situation, the customer should seek the help of a licensed plumber to make the repairs.
If you have any questions related to the water piping and valve ownership or areas of responsibility, please contact the City of Wauwatosa's Water Superintendent at 414-479-8965, or you may visit the Public Service Commission of Wisconsin's website at http://psc.wi.gov.

2. Is my water safe to drink?

Yes. The Wauwatosa Water Utility is a wholesale customer of the Milwaukee Water Works. Milwaukee treats Lake Michigan water by passing it through multiple treatment process barriers that remove illness causing microorganisms and contaminants. The water is initially disinfected with ozone gas, a highly reactive gas that destroys microorganisms, controls taste and odor, and reduces byproducts from chlorine disinfection. Coagulation, settling, and filtration remove additional particles. A final disinfection ensures safe, high quality drinking water throughout the distribution system and at your faucets. In 2012 the Wauwatosa Water Utility submitted 673 water samples to the Wisconsin State Laboratory of Hygiene for bacterial analysis.

3. How do I properly dispose of unwanted prescription medication?

The best and most cost effective way to ensure safe water at the tap is to keep our source waters clean. You can help by refraining from flushing unused medications down the toilet or sink. Take advantage of household hazardous waste collection programs that accept pharmaceuticals. Contact the Milwaukee Metropolitan Sewerage District at (414) 225-2066 for information regarding their Medication Collection Dates.

For more information on medication disposal, review the Wauwatosa Health Department's Medical & Needle Disposal Information Page.

4. How does the Water Utility know how much water I use in my home?

A water meter measures the amount of water used. In Wauwatosa, the Meter Reader from the Water Utility reads the meter on a quarterly schedule. The previous reading is subtracted from the current reading to determine the amount of water actually used. Consumption is measured in hundreds of cubic feet. For example, if a customer is billed a consumption of 25, this means the customer used 25 hundred cubic feet. To convert cubic feet to gallons, multiply the consumption by 748. In the above example, 25 hundred cubic feet equals 18,700 gallons.

5. How does the Water Utility know that my water meter is correct?

We have a program to routinely test water meters on a rotating basis to make sure the meters are accurate. Of course, if your recorded water use changes suddenly for no obvious reason (more people in the home, away for a long trip, or heavy lawn watering), report this to your water supplier so it can be investigated. In most instances, when a water meter is wrong, it reads low.

6. How should the utility bill when there is a discrepancy between the base meter and the remote register (ROM)?

Wisconsin Administrative Code PSC 185.34 provides the procedures for determining backbills, or refunds, for customers when there is a discrepancy between the base meter and ROM.

(1) STOPPED ROM. A stopped ROM is defined as one that has recorded zero consumption during the last meter reading period. The consumption that was measured by the base meter and not recorded by the remote register shall be backbilled as current consumption. The usage backbilled as current consumption shall not exceed the customer's average usage per billing period based on the latest 12 months usage. Any amount greater than this usage shall be backbilled pursuant to sub paragraph (2).

(2) STOPPED AND UNDER REGISTERING ROM. Unrecorded ROM consumption (base meter reading less ROM reading) resulting from sub paragraph (1) or an under registering ROM shall be prorated from the date of the last base meter reading. Pursuant to s. 196.635, Stats., the utility may backbill for prorated amounts associated with the last 24 months.

(3) OVER REGISTERING ROM. A ROM over registration (ROM reading less base meter reading) shall be prorated from the date of the last base meter reading. The utility shall refund prorated amounts associated with the period since the meter was installed or last tested, not to exceed the last six years.

7. Can a utility forgive or forgo a late payment charge?

A utility cannot waive a properly applied late payment charge that has been authorized by the Wisconsin Public Service Commission under Wis. Adm. Code s. PSC 185.33 (9) or (10).

8. What is the Public Fire Protection (PFP) charge, and how is this charge recovered by the municipality?

The PFP charge (also known as the hydrant rental charge) recovers the costs related to the capacity of the system available to fight fires within the municipality's water service area. These costs include a portion of the pumps, storage facilities, water mains, hydrants, and an estimated quantity of water used for this purpose.

Prior to 1988, municipalities recovered the PFP charge through the tax levy. In 1988, legislation was enacted which gave the governing body of any city, village, or town the option of collecting the PFP charge through the tax levy, as a direct charge on general service water customers' bills, or as a combination of the two.

There are approximately 584 water systems in Wisconsin. About 60% of these utilities recover the PFP charge through the tax levy while the remaining water utilities recover at least some or all of this cost through direct charges placed on water utility bills.

9. How does lead get into my drinking water?

Not all drinking water contains lead. Where lead is present in pipes and in soldered connections, the lead may dissolve into the water while the water is not moving, generally overnight or at other thimes when the water supply is not used for several hours. The first water that comes from the faucet after long periods of nonuse may have lead in it.

10. How do I get lead out of my drinking water?

Whenever water has not been used for a long period of time, overnight or during the day if no one is home, let the cold water run from the faucet for two minutes before using any water for drinking or cooking (see NOTE below). Letting the water run for two minutes will not flush out all the lead that got into the water while it was sitting is your plumbing, but it will improve the situation greatly.

NOTE: It is difficult to know how long it takes the fresh water from the street pipes to arrive at the faucet. The time needed varies depending on your specific location, water pressure, whether you live in a single-family home or an apartment, and so forth.

11. My drinking water is reddish or brown. What causes this?

The reddish brown color is nontoxic, but it may stain clothing in the wash. The possible cause could be your home water pipes.

Drinking water pipes, in the street, leading to your home, or in your home, may be rusting. Water causing this type of problem is called corrosive. If you are having trouble and your neighbors are not, then your own pipes or water heater probably are rusting. Letting the cold water faucet in your basement run a while will often clear the water. Save the water for plants. If your clothing is stained local grocery or hardware stores have a product called Iron Out which will help in removing the stain.

12. How should I water my lawn to avoid wasting water?

Water you lawn for long periods a couple of times each week, rather than every day. This allows deep penetration of the water. An inch a week is a good rule of thumb.

Water early in the morning to avoid excessive evaporation; it is usually less windy then and the water pressure is usually higher. Night watering may promote lawn disease. Use a sprinkler that makes large drops, because small drops evaporate faster. Watering your lawn with a hand-held hose is a waste of both your time and your water, although it might be okay for a small garden.

13. How does a water utility detect a leak in the water distribution piping system?

Leaks can be detected by:

Reports by citizens to our emergency phone number.

A loss in pressure that can be detected by our customers or the Water Utility.

Visual detection (water on the ground) by Water Utility employees who work in the field.

The Water Utility's Leak Survey Program.

Once a leak is suspected, its precise location is determined by Water Utility personnel who use sensitive acoustic listening devices to detect the sound of the water leaking underground. Repairing leaking pipes are important to a water supplier because of the potential of damages to other underground utilities and the potential of property damage. Leaking infrastructure wastes water and money.

14. My drinking water looks cloudy when first taken from a faucet and then it clears up. Why is that?

The cloudy water could be caused by tiny air bubbles in the water similar to the gas bubbles in beer and carbonated soft drinks. After a while, the bubbles rise to the top and are gone. This type of cloudiness occurs more often in the winter, when the drinking water is cold.

15. What should I do to avoid cold weather problems with my pipes?

Here are a few tips on how you can help yourself prepare your plumbing for the upcoming winter season. Take a little time to prepare your home before the cold weather sets in.

Turn off your outside hose bib from inside the property and disconnect the hose.

Make sure the area around the water meter is heated to prevent freezing.

Make sure the water shut off valves on both sides of the water meter work properly so you can turn off your water in case of an emergency.

Open cabinet doors under sinks to allow warmer air around the water pipes.

During extreme cold weather, leave a small stream of cold water flowing through a faucet.

16. What are the different methods of payment for my water bill?

Payments for water bills must be received in the office of the City Treasurer on or before the due date of the bill. Utility customers may mail their payment using the return envelope included with the bill or pay in person with cash or check at the Treasurer’s office located in City Hall. Their hours are 8:00 am to 4:30 pm, Monday through Friday. The City of Wauwatosa has a night depository that can be used for all payments when the Treasurer’s office is closed. It is located at the south-west end of City Hall by the employee entrance. If payments are taken out of your account directly by your bank, please allow enough time for processing the payment by your bank to avoid any late payment charges.
The City of Wauwatosa Water Utility is pleased to be able to offer you the convenience of making secured online payments. The Water Utility Online Payment Center is administered by FIS PayDirect.
To use this service, a convenience fee will be assessed by FIS PayDirect at the time of payment based on the method of payment utilized. For E-checks, the convenience fee is a flat charge of $1.95. For pinless debit or credit card payments, the convenience fee is 2.60% of the amount paid or a minimum of $3.95.

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Website

Show All Answers

1. How do I report a problem I am having with the website?

Please send an email with a detailed description of the problem to the City of Wauwatosa Webmaster