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An important change to your water bill

Post Date:06/22/2018 12:00 PM

City adopts new banking service to reduce the time it takes to process your water bill

If you are a Wauwatosa resident who pays their water utility bill using an online bill pay service with your bank, a new change in the City Finance Department will have a positive impact on your ability to make your payment on time. 

The Water Utility and Treasurer offices will now use a banking service that makes the water payment completely electronic. In the past, the bill payer would use their bank’s online bill pay program to pay the bill, and the bank would print and mail a check to the Treasurer’s Office. Now the payment is completed electronically start to finish. Because of this, the time it takes your payment to reach the City may be reduced by 2 to 3 business days.

Because of this change, it will be important for online bill payers to make sure a few important details are taken care of in their online banking setup. Please read the information below to ensure the posting of your water bill payment is not inaccurate or delayed.

Three ways to ensure your water bill will be paid on time:

  • Make sure the Payee field is City of Wauwatosa. 
  • Do not use online bill pay for property taxes or miscellaneous bills due to the City.
  • Most importantly, please make sure that the account number is accurate.  Because checks are no longer sent to the Treasurer’s Office, there will be no opportunity to identify and correct customer errors.  See the illustration below, which uses Account 30088001 as an example, for where the account number is on your bill. 

 new water bill setup

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