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City Staff (including City Hall, Police, Fire, and Public Works) and elected officials do not have access to email. We are currently working to restore this server. We anticipate having access to email on Saturday, December 15.  Please call a department or general phone number for City Hall (414-479-8900) if your issue is important. Read more.

 

 

 

Accreditation

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Fire Accreditation LogoWe are proud to be an accredited Fire Department by the Commission on Fire Service Accreditation International (CFAI). This was a four year project and has made us a stronger, more data driven organization. We also received an independent, third party review that validates the things we are doing well and deficiencies we need to address.

Accreditation Process

  • A minimum of three years of accurate response time data is used to create a Standard of Cover (SOC).
  • Develop a Strategic Plan.
  • Develop a community risk analysis.
  • Develop a self-assessment document.

The community risk analysis determines if the number of apparatus and personnel our dispatch sends to an incident are appropriately matched to the level of risk. The self-assessment document is a 360 degree review of internal processes to ensure we are following best practices across 253 performance indicators.

The end result is a turnkey manual that grades the agency in areas such as:

  • Human resources
  • Assessment and planning
  • Training
  • Competency
  • Emergency services
  • and more

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